Russel Metals is one of the largest metals distribution companies in North America, with a growing focus on value-added processing.  It carries on business in three segments: metals service centers, energy field stores and steel distributors.  Its network of metals service centers carries an extensive line of metal products in a wide range of sizes, shapes and specifications, including carbon hot rolled and cold finished steel, pipe and tubular products, stainless steel, aluminum and other non-ferrous specialty metals.  Its energy field stores carry a specialized product line focused on the needs of energy industry customers.  Its steel distributors operations act as master distributors selling steel in large volumes to other steel service centers and large equipment manufacturers mainly on an "as is" basis.  

Reasons to Join Our Team!

• Competitive Base Salary
• Flexible shift work
• Attractive Profit Sharing Plan
• Comprehensive Benefits Program
• Pension Plan
• Company Stock Purchase through payroll deduction
• Scholarship Program
• Educational Reimbursement Program

Russel Metals is seeking a results-driven and customer-focused Inside Sales Representative to join our Winnipeg, MB team. This individual will play a key role in growing revenue by selling as-is and value-added processing services. In this role, you will be responsible for nurturing existing customer relationships, developing new ones, and ensuring our customers receive exceptional service and support throughout the sales process.

The successful candidate will work closely with operations, purchasing, and outside sales to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities

• Customer Engagement: Develop and maintain strong, long-lasting relationships with customers by understanding their needs and providing tailored solutions.
• Sales Support: Respond to customer inquiries, provide product information, and assist with order processing to ensure a seamless buying experience.
• Account Management: Identify opportunities for upselling and cross-selling, building value for customers while driving sales growth.
• Collaboration: Work closely with the scheduling, warehouse and operations team to ensure orders are fulfilled accurately and on time.
• Market Awareness: Stay informed about industry trends and customer feedback to anticipate market needs and promote new products effectively.

Qualifications

• Post-secondary education in business, sales, or a related field is preferred.
• Proven experience in Inside Sales or Customer Service is preferred but not mandatory. Experience in Steel Industry will be a consideration.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Proficient in using Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

We are an organization that is committed to the principles of Employment Equity which includes maintaining a fair, equitable and diverse workforce. All qualified candidates are encouraged to apply.

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